Privacy Policy
Last updated: 19/11/2025
1. Information We Collect
We collect information that you provide directly to us, including:
Account Information: Name, email address, phone number, password
Profile Information: Bio, location, skills, portfolio links, avatar
Payment Information: Payment method details, bank account information for withdrawals
Transaction Data: Booking details, service purchases, AFRO-COIN transactions
Communications: Messages between users, support communications
Uploaded Content: Files, deliverables, project materials
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and security alerts
Respond to your comments and questions
Monitor and analyze trends, usage, and activities
Detect, prevent, and address fraud and security issues
Facilitate communication between service providers and customers
3. Information Sharing
We share your information in the following circumstances:
With Service Providers: When you book a service, we share necessary information with the provider
With Payment Processors: Paystack processes payments on our behalf
For Legal Reasons: If required by law or to protect rights and safety
With Your Consent: When you explicitly agree to share information
We do NOT sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your information, including:
Encryption of sensitive data in transit and at rest
Regular security audits and updates
Access controls and authentication requirements
Secure payment processing through certified providers
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account closure for legal compliance, dispute resolution, and enforcement of our agreements.
6. Your Rights and Choices
You have the right to:
Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Objection: Object to certain processing of your information
Data Portability: Receive your data in a portable format
To exercise these rights, contact us through your account settings or support.
7. Cookies and Tracking
We use cookies and similar tracking technologies to:
Remember your preferences and settings
Maintain your session and authentication
Analyze site traffic and usage patterns
Improve user experience
You can control cookies through your browser settings.
8. Third-Party Services
Our platform integrates with third-party services including:
Paystack: For payment processing
Supabase: For data storage and authentication
Email Service Providers: For transactional emails
These services have their own privacy policies governing their use of your information.
9. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@platform.com
Through your account's support section
Your Privacy Matters
We are committed to protecting your privacy and being transparent about our data practices. This policy explains how we handle your information, but if you have specific concerns or questions, please don't hesitate to reach out to us directly.